Privacy Policy

Introduction

Stellar Niche respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or engage with our services.

By accessing our website or using our services, you agree to the collection and use of information as described in this policy. If you disagree with any part of these terms, please discontinue use of our services.

Information We Collect

Personal Information

When you contact us or book an expedition, we collect information that identifies you personally, including:

• Full name and contact details
• Email address and mailing address
• Emergency contact information
• Dietary restrictions and health considerations relevant to wilderness travel
• Payment information for booking transactions
• Previous outdoor experience and fitness level assessments

Automatically Collected Information

Our website automatically collects certain technical information when you visit, including:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on each page
• Referring website addresses
• Date and time of your visit

How We Use Your Information

We use collected information for several purposes:

• Processing and managing expedition bookings
• Communicating with you about trip details, changes, or updates
• Ensuring participant safety through proper preparation and planning
• Improving our services based on feedback and experience
• Sending relevant information about future expeditions that may interest you
• Maintaining records for business operations and legal compliance
• Analyzing website usage to enhance user experience

We will never sell your personal information to third parties or use it for purposes unrelated to our wilderness guiding services.

Information Sharing and Disclosure

We share your information only in specific circumstances:

Service Providers

We work with trusted third-party companies that help us operate our business, such as payment processors and booking management systems. These providers access personal information only as needed to perform their functions and are obligated to maintain confidentiality.

Legal Requirements

We may disclose your information when required by law, in response to legal processes, or to protect the rights, property, or safety of Stellar Niche, our clients, or others.

Emergency Situations

In wilderness emergencies, we may share relevant participant information with rescue services, medical personnel, or park authorities to ensure proper care and assistance.

Business Transfers

Should Stellar Niche be involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure server infrastructure with encryption
• Regular security assessments and updates
• Restricted access to personal data among employees
• Secure payment processing through certified providers

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us remember your preferences and understand how you use our site.

We use both session cookies (which expire when you close your browser) and persistent cookies (which remain until you delete them or they expire).

You can control cookie settings through your browser preferences. Note that disabling cookies may limit certain website functionality. For detailed information, see our Cookies Policy.

Your Rights and Choices

You maintain certain rights regarding your personal information:

• Access: Request copies of the personal data we hold about you
• Correction: Ask us to update or correct inaccurate information
• Deletion: Request removal of your personal data, subject to legal retention requirements
• Objection: Object to certain processing of your information
• Withdrawal: Withdraw consent for marketing communications at any time
• Portability: Receive your data in a structured, commonly used format

To exercise these rights, contact us at [email protected]. We will respond to your request within a reasonable timeframe and in accordance with applicable privacy laws.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Booking and financial records are maintained for seven years in accordance with Canadian tax and business regulations. Communication records are typically retained for three years. Once information is no longer needed, we securely delete or anonymize it.

Children's Privacy

Our services are not directed to individuals under sixteen years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately so we can remove it.

When minors participate in our expeditions as part of family groups, we collect only information necessary for their safety and care, always with parental or guardian consent.

International Data Transfers

Stellar Niche operates primarily within Canada. If you access our services from outside Canada, please be aware that your information may be transferred to, stored, and processed in Canada where our servers and business operations are located.

By using our services, you consent to the transfer of your information to Canada and acknowledge that Canadian privacy laws may differ from those in your country of residence.

Third-Party Links

Our website may contain links to external sites not operated by Stellar Niche. We have no control over the content or privacy practices of these third-party websites and are not responsible for their policies or actions.

We encourage you to review the privacy policies of any external sites you visit through links on our website.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will notify you by updating the "Last Updated" date at the top of this policy.

For substantial modifications, we may provide additional notice through email or prominent website announcements. We encourage you to review this policy regularly to stay informed about how we protect your information.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Stellar Niche
347 Wilderness Trail
Canmore, Alberta T1W 2E8
Canada
Email: [email protected]

We will respond to all legitimate requests within thirty days.